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Complaint Policy and Procedures
This document is an e-variant of a policy that determines and regulates the complaint handling procedures of "mariya-club.com".
This Policy forms part of the agreement between the user and mariya-club.com and applies to all complaints related to the use of the Site and its Services.
1. Scope of the Policy
This Policy applies to:
- complaints regarding content published on the Site;
- complaints regarding user behavior;
- complaints related to services provided by mariya-club.com;
- any other issues arising from the use of the Site.
2. Who Can Submit a Complaint
Any person, whether registered or not, may submit a complaint related to mariya-club.com.
3. How to Submit a Complaint
Complaints must be submitted via:
Email: support@mariya-club.com Email: info@mariya-club.com
The complaint should include:
- full name;
- contact email;
- detailed description of the issue;
- URLs or references to the relevant content (if applicable);
- any supporting evidence.
4. Complaint Handling Procedure
Upon receiving a complaint:
- we acknowledge receipt of the complaint;
- we review the provided information;
- we may request additional details if necessary;
- we investigate the issue in good faith.
5. Timeframe for Response
We aim to:
- review complaints within 5 business days;
- respond within a reasonable timeframe depending on the complexity of the issue.
6. Actions We May Take
Following investigation, we may:
- remove or restrict access to content;
- suspend or terminate user accounts;
- take other appropriate actions to resolve the issue.
7. Illegal or Non-Consensual Content
If a complaint involves illegal or non-consensual content:
- we will prioritize its review;
- we may remove such content immediately;
- we may cooperate with law enforcement authorities where required.
8. Copyright Complaints
Complaints related to copyright infringement will be handled in accordance with our Content Management Policy.
9. Abuse of Complaint System
Users must not submit complaints that are:
- false;
- abusive;
- made in bad faith.
Violation may result in account suspension or termination.
10. Data Protection
All complaints and related data are handled in accordance with our Privacy Policy.
11. Updates to this Policy
We reserve the right to modify this Policy at any time.
Changes take effect upon publication on mariya-club.com.
